Institution Sales Contact Information

Institution Sales Contact Information

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Contact Sales Representatives

Institution Sales (academic/clinical)
Institutions seeking information about purchasing or renewing site licenses for or who have questions about their license agreement can contact the representative for their region:

Corporate Sales
Patrice Costa, Sales Director
Tel: +1 781 434-7041

Contact Customer Service for assistance with:

  • Resetting your account password
  • Inputting IP addresses
  • Establishing access through Athens or Shibboleth
  • Pulling COUNTER-compliant usage reports
  • Configuring SUSHI
  • Uploading graphics for institutional branding
  • Configuring Link Resolvers (OpenURL)
  • Updating contact information for your account administration
  • Unblocking IP blocks/curbing abuse

Tel: 800-843-6356 (United States and Canada)
Tel: +1 781-434-7888 (from all other countries)
Fax: +1 781-434-0413

8am - 4pm ET Mon-Fri